Terms & Conditions

Our terms and conditions of enrolment allow us to provide a service that is fair to you, to other students, to our staff, and to the Academy as a business.

By enrolling in our programs, you accept our terms and conditions of enrolment and enter a contractual agreement.

It is your responsibility to ensure you have read and understood the terms and conditions of enrolment, which includes termination procedures.

Definitions

Account Holder means the person who is responsible for the enrolment and payment for the Student. The Account Holder and the Student may be in the same person.

Census Date means the last day on which You can terminate Enrolment without any further payment obligations.

Enrolment means the formal engagement of our services.

Enrolment Details means the agreed day, time, length, and frequency of the lessons.

Four-term Enrolment refers to the specific Enrolment arrangement on a four-term basis.

Student means the individual receiving the services provided by Us

and for whom the Account Holder is responsible. The Account Holder and the Student may be the same person.

Teacher and Teachers means an employee who provides the services to the Student.

Term Enrolment refers to the specific Enrolment arrangement on a term-by-term basis.

We, Our and Us means Advantage Music Academy Pty Ltd, including its employees.

You and Your means the Account Holder.

Highlighted portions address frequently asked questions and are not intended to convey more importance to any element of these terms and conditions.

Enrolment

Commencing Enrolment

When You enrol, Your Enrolment commences on the date of the next available lesson. Irrespective of whether you submit an Enrolment form, Enrolment does not commence and the Student's place is not secured until payment is made. When a payment form is received, the Enrolment is confirmed and valid.

Enrolment Length

The minimum length of Enrolment is one term or the remainder of a term when the Enrolment commences after the first week of the term.

Enrolment automatically renews from term to term, including from term four of one year to term one of the next year. The minimum length of enrolment applies to each renewal. You accept the terms and conditions of enrolment that are current at the time of renewal.

Our term dates

You accept that We, as a private company, are not in any way obligated to adhere to other calendars, including the public school calendar. The term dates are those published on Our website at this link: www.advantagemusicacademy.com/students. We have the right to change Our term dates when notice is given before the Census Date of the affected terms, giving You the option to cancel Enrolment if You do not agree to the changes.

Changes to terms and conditions

If We make any changes to the terms and conditions of Enrolment, You will be notified before the census date of the term in which the changes come into effect, giving You the option to cancel Enrolment if You do not agree to the changes.

Communication

How we communicate

We communicate any Enrolment-related matters with the primary Account Holder. We do not recognise communication via text message. We will send a text message only if there is an urgent message that affects multiple people. This will be accompanied with an email.

Communicating with teachers

All communication is centralised. Teachers will not exchange personal contact information. Teachers cannot discuss any Enrolment-related matters. Teachers are not responsible for passing on messages from You to the Academy administration.

Lessons

The service you are purchasing

Enrolment entitles the Student to a lesson(s), only as stipulated in the Enrolment Details, on the day and at the time and frequency for the length of Enrolment, or as otherwise varied and agreed upon in writing in the course of Enrolment.

Changes to Enrolment

You can request to change the regular lesson at any time. If We are unable to fulfil Your request and You are consequently unable to maintain Your Enrolment, Our terms and conditions of termination of Enrolment still apply. When the Enrolment is varied, the new Enrolment Details supersedes any and all previous agreements.

Lateness

You accept that If the Student arrives late for a lesson, that lesson will finish at the scheduled time. If the Teacher is running behind schedule, the Student will receive the length of lesson to which they are entitled.

Lesson time

You accept that, where the Student is an adult and We have provided at least seven-days' notice, the lesson time is subject to change when scheduled on Weekdays between 3:00pm and 6:00pm, and any time on Saturdays, or at fortnightly intervals, in order to allow children to have lessons during appropriate hours.

Missed lessons

You accept that Lessons missed by the Student are not rescheduled irrespective of the reason. If We cannot provide a scheduled lesson, We will either try to reschedule or provide credit on a pro-rata basis.

Teachers

You enrol with the Academy as an institute, not with a Teacher as a private individual. If Your assigned Teacher is absent for any reason, We may have one of Our other teachers take the lesson. You accept that under any circumstances when Our staffing arrangements change, your enrolment is maintained.

When a Teacher can refuse a lesson

Teachers reserve the right to refuse a lesson if a Student is demonstrably sick, uncooperative, or abusive towards anyone or deliberately damages Academy property.

Fees & Payment

Fees

Our full schedule of fees is available through this link: www.advantagemusicacademy.com/payment-options. You agree to pay the applicable fees in accordance with Your Enrolment Details.

Changes to fees

We have the right to change Our fees when notice is given before the Census Date for the term in which the changes take effect, giving You the option to cancel Enrolment if You do not agree to the changes.

Payment options

Payment is made in monthly instalments or quarterly (for each term upfront). More information about these payment options can be found on the website at this link: www.advantagemusicacademy.com/payment-options.

If You pay in monthly instalments, you acknowledge and accept that You are not Enrolled on a monthly basis and the minimum Enrolment length applies.

If you opt to pay quarterly, You acknowledge and accept that, while the Direct Debit Request form indicates that You will be charged a "Once Off Debit", payments will in fact be scheduled for direct debit on the day following the Census Date of each term for the entirety of Your Enrolment.

Limitation of Liability

We are not liable for an unsatisfactory learning outcome if the Student does not adhere to the Teacher's instruction and attend their scheduled lessons or if You do not disclose any behavioural, medical, or learning disabilities or disorders that may impact the Student's ability.

Privacy

We do not share personal information or Enrolment Details about Account Holders and Students with third parties, including other Account Holders and Students.

You accept that We may use the image and/or audio of anyone on the premises for marketing purposes. We do not identify anyone through social media tagging. We may use first names only for narrative purposes. You must state in writing if You do not want Your or Your child(ren)'s image and/or audio to be used as described.

Termination of Enrolment

Term Enrolments:

If You need to withdraw for any reason, You are required to notify Us by completing a cancellation form on Our website by the relevant Census Date. Charges may apply as follows:

If You give notice on or before the Census Date of the subsequent term, no further charges apply.
If You give notice after the Census Date but before the seventh day following the Census Date, a charge of 33.33% of the term fee applies. When paying monthly, the fee will be charged seven days after termination. When paying quarterly, a refund will be provided, less the 33.33% charge.
If You give notice on or after the seventh day following the Census Date, the full term fee applies. When paying monthly, the remaining fee will be charged in full upon processing of termination.

If You enrol after the Census Date, full term fees apply, or the remainder of the term’s fees apply if You enrolled mid-term, should You terminate Enrolment before the term to which that Census Date applies concludes.

Four-term Enrolments

If You need to withdraw for any reason, You are required to notify Us by completing a cancellation form on Our website by the relevant Census Date. Charges may apply as follows:

If You withdraw before the four-term period is complete, You will be charged the difference between the Four-term Enrolment rate and the standard Term Enrolment rate for the number of terms for which you have been enrolled in the four-term period.
In all cases, notice is required before the Census Date of the subsequent term to avoid further charges as follows:
- If You give notice on or before the Census Date of the subsequent term, no further charges apply.
- If You give notice after the Census Date but before the seventh day following the Census Date, a charge of 33.33% of the term fee applies. When paying monthly, the fee will be charged seven days after termination. When paying quarterly, a refund will be provided, less the 33.33% charge.
- If You give notice on or after the seventh day following the Census Date, the full term fee applies. When paying monthly, the remaining fee will be charged in full upon processing of termination.

We reserve the right to terminate a Student's Enrolment without a refund if You fail to meet Your payment obligations or if you or anyone accompanying You or a child in Your care cause damage to Our property or cause serious or repeated hindrance of any kind to Our teachers or other Students.

If the Student misses three consecutive lessons and You have not notified Us of the Student absenses, We reserve the right to terminate Enrolment without a refund.