Our top FAQs
Why was I charged for a full month when there were fewer lessons in that month?
The amount is the same every month, all year round, because the annual amount is divided by 12.
I can't make a lesson, can I reschedule or have credit?
We do not reschedule or offer credit if you miss a scheduled lesson, irrespective of the reason.
Are there lessons on public holidays?
No, we do not schedule lessons on public holidays.
Am I charged for a lesson that falls public holiday?
No. Because we do not schedule lessons on public holidays, you are not charged.
Do I have to confirm continuation of enrolment at the start of each year?
No, enrolment is continuous. You only have to inform us if you wish to cancel.