Our top FAQs
When do lessons start/finish each term?
www.advantagemusicacademy.com/term-dates
We have a lot of students who go to a lot of different schools; we don't follow any school's calendar, because we're a small, independent, and private business that has no connection to any other organisation. We also have adult students to whom the terms are mostly irrelevant. These dates are our term dates which you accept every time your enrolment renews.
Why was I charged for a full month when there were fewer lessons in that month?
The amount is the same every month, all year round because the term fee is divided into three equal payments. However, when there are terms of irregular length (more or less than 10 weeks), we adjust only the first monthly payment accordingly for that term. Remember, you're not paying by the month, but paying off the term fee in monthly instalments. You're also not paying for individual lessons at hourly rate; you're paying for a period of learning.
www.advantagemusicacademy.com/payment-options
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I can't make a lesson, can I reschedule or have credit?
We're a small business with bills to pay and we expect to be paid and paid well...just like you! To ask us to reschedule or give credit when you miss a lesson by no fault of ours is to expect us to give you a discount on your fees and absorb all the costs of providing that lesson, the biggest of which is wages. So, no, we don't reschedule or give credit. This policy actually protects your place! If we didn't have it, we'd have no reason to guarantee you the same time every week and we'd give places to the highest bidder.
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Are there lessons on public holidays?
No, we do not schedule lessons on public holidays. And, no, you are not charged for any lessons that fall on public holidays.
Do I have to confirm continuation of enrolment at the start of each term and year?
No, enrolment is continuous. We can't wait for more than 200 families to confirm every 10 or so weeks! You only have to inform us if you wish to cancel and there are census dates and a procedure for that.
www.advantagemusicacademy.com/term-dates
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