LEARNING ONSITE

TERMS, CONDITIONS & POLICY

Advantage Music Academy prides itself on being being fair, transparent and displaying integrity. On this page you will find the terms and conditions of enrolment for each program and various policies. It is important that the person responsible for enrolment (i.e. the payer) understands that they accept the applicable terms and conditions and all policies upon payment and enrolment. 

Every term, condition and policy below is relevant and important, however, we've highlighted portions that answer common questions we are asked.

Terms, Conditions & Policy for:

Standard Enrolment

Enrolment under the Director

Online learning

 

Privacy Policy

All personal information is kept strictly confidential. Only administrative staff have access to personal information. Advantage Music Academy does not share personal information with third parties, including other students and/or their families, even if they are known to each other. Personal information to maintain enrolment profiles and to keep students and/or their families informed about services and events. 

Social Media

From time to time Advantage Music Academy staff will take images, video and/or audio of students and/or parents for marketing purposes to be posted on our website, in social media such as Facebook and Instagram, and in printed media. Under no circumstances will you or your child(ren) be identified/named, including tags in social media, without your consent which this agreement does not imply. If you do not wish for your own or your child(ren)’s image and/or voice to be used for marketing purposes, you must inform the Academy in writing. 

Behaviour Management

Students have the right to learn without hindrance from others. Actions of any kind that breach this right are not tolerated.

All persons who enter the premises are expected to respect other people, including staff, other students and their families, as well as the property of Advantage Music Academy.

Children are expected to be compliant with instructions given by any staff member. Behavioural issues that cause disruption to others and/or prevent staff from carrying out their duties are raised with the Academy Director and managed in coordination with parents and/or guardians. Continued behavioural issues will result in termination of enrolment. 

Parents and/or guardians are expected to monitor children in their care and ensure that they are compliant with this policy. The Academy reserves the right to reprimand children who are not compliant.

Duty of Care

Advantage Music Academy takes reasonable steps to ensure all its clients are safe and protected from abuse of any kind. Parents and guardians of students under the age of 18 years agree to be present at all times. All parents and guardians acknowledge and agree that Advantage Music Academy is not responsible for minding children under the age of 18 years in the absence of a parent or guardian and as such indemnify ​Advantage Music Academy against liability in the absence of a parent or guardian. Parents and guardians who leave a child under the age of 18 years in the Academy acknowledge and agree that they do so at their own discretion and risk.

Guarantee of Service

All students and/or parents or guardians of students under 18 years of age accept responsibility for maintaining progress through consistent practice and/or study as instructed by staff in order for the services provided by Advantage Music Academy to be effective and yield results. All students and/or parents or guardians of students under 18 years of age indemnify Advantage Music Academy against liability should the student fail to maintain reasonable progress and/or practice and/or study as instructed. 

Teaching Staff

All students are students of the Academy, not the individual teachers, much like a gym class, a school, or a university. While the Academy does not offer the choice of teacher, it aims to meet student preferences where possible. All staff work to the same standard of teaching excellence, uphold the same principles, and are all subject to review from the Academy Director to ensure consistency across all staff.

 

From time to time the teacher may change for a variety of reasons, including, but not limited to, illness (short term or long term) or other personal reasons, or if the Academy deems a staff member unable to fulfil their contract. Should a change of staff occur during a term, including both temporary and permanent changes, enrolment is maintained. Any lessons the Academy is unable to provide due to such change will be credited to the subsequent term or refunded in accordance the terms and conditions of withdrawal.

 

The Academy commits to providing seamless transitions between changes of staff whether the change is short term (relief) or permanent.

Missed Lessons

Lessons missed by the student are forfeited, however, lessons cancelled with at least 24 hours notice will be recorded and an alternative time will be offered where possible. If an alternative booking is offered and the student does not attend, with or without notice, the lesson is forfeited. Alternative bookings are only possible within the term in which the lesson was missed and do not carry forward into subsequent terms, including the school holidays.

 

If the Academy cannot provide a scheduled lesson, that lesson will, at the discretion of the Academy, be either rescheduled or credit will be applied to the next term.

 

The Academy does not make exceptions for personal holidays or events and celebrations such as Halloween or school events, birthday parties, other activities such as sports and hobbies that may result in scheduling issues. Only in extenuating circumstances such as prolonged illness will exceptions be considered at the Academy's discretion. Enrolment is only secured and maintained by payment.

 

This policy maintains student's enrolment and allows the Academy to attract and keep good staff and continue to invest in providing the student the best possible music education.

Minimum Term

Enrolments, except for Early Starters Music and Movement and adult casual enrolments, are enrolled for a minimum of one term. Mid-term enrolments between weeks 1 and 7 inclusive are required to enrol for the remainder of the term in which they enrol. Mid-term enrolments between weeks 8 and 10 inclusive are required to enrol for the remainder of the term in which they enrol and the subsequent term.

Withdrawal & Refunds

Withdrawal notice must be given in writing. Refunds will be provided under the following conditions:

  • 14-days' notice before the first day of the relevant term: a full refund of the tuition fee will be provided less a $35 cancellation fee and any discount amounts (two- and four-term payment periods);

  • 7-13-days' notice before the first day of the relevant term: a partial refund of 50% of the tuition fee will be provided less a cancellation fee of $35and any discount amounts (two- and four-term payment periods);

  • Less than 7-days' notice before the first day of the relevant term: no refund will be provided;

  • Withdrawal once the relevant term has commenced: no refund will be provided.

 

Term Length

 The Academy teaching periods generally align with the public school calendar. The length of each term is determined by the Western Australian Department of Education as published on their website. The Academy has the right vary the dates of its teaching periods where notice is given before payment is made for the affected period.

 

Lessons which fall on public holidays will be deducted from tuition fees. Public holidays observed by Advantage Music Academy are those set forth by the Western Australian Department of Commerce as published on their website. Lessons can be arranged on school holidays and public holidays on an individual basis and are subject to availability. Events such as Halloween are not recognised by the Academy.

 

Lessons which fall outside of the last day of school but within the final week of a term continue to the weekend following.

Payment

Tuition fees are paid via bank transfer (see below) or by credit card online and payable in full.

 

Payment for each subsequent term of enrolment (as determined by the type of enrolment payment period) is due 14 days before the term commences.

Payment overdue by 7 days incurs a penalty of $35. Payment overdue by 14 days results in immediate termination of enrolment.

Payment for mid-term enrolments are required within 7 days of enrolment.

 

Students enroling for the first time who wish to delay commencement to the following term are required to pay in advance or enrolment will not be guaranteed. This can be done at a maximum of 6 weeks in advance of the first week.

 

Students are encouraged to contact the Academy to discuss options if there are any issues making payment.

 

Payment details:

Advantage Music Academy Pty Ltd

BSB: 016484

ACC: 231216597

 

Changes to Bookings

Once payment has been made, changes to bookings cannot not be guaranteed. If the student becomes unable to attend the original booking, tuition fees are forfeited. Changes to bookings are subject to availability. We do not make exceptions for changing personal schedules such as sports. Once payment is made, you accept the minimum term is paid for irrespective of attendance.

Communication

All communication between the Academy and students or parents/guardians of students under the age of 18 years is to be made via call, email, or in person. The Academy does not recognise text messages as a means of official communication.

 

All students or parents/guardians of students under the age of 18 years accept that the primary and official channel of communication from the Academy is email and idemnify the Academy against any consequences resulting from failure to maintain their email account.

 

Trial Lessons

(Instrumental & Vocal Program)

Trial lessons maybe offered to prospective students at thh Academy's discretion. Trial lessons are $35 and paid for 3 days in advance. If payment is not received 3 days in advance, the lesson will be cancelled. Trial lessons cannot be rescheduled once paid for. The lesson fee is non-refundable.

 

 

LEARNING UNDER THE DIRECTOR

TERMS, CONDITIONS & POLICY

Advantage Music Academy prides itself on being being fair, transparent and displaying integrity. On this page you will find the terms and conditions of enrolment for each program and various policies. It is important that the person responsible for enrolment (i.e. the payer) understands that they accept the applicable terms and conditions and all policies upon payment and enrolment. 

Every term, condition and policy below is relevant and important, however, we've highlighted portions that answer common questions we are asked and conditions that are different to standard enrolment.

 

Privacy Policy

All personal information is kept strictly confidential. Only administrative staff have access to personal information. Advantage Music Academy does not share personal information with third parties, including other students and/or their families, even if they are known to each other. Personal information to maintain enrolment profiles and to keep students and/or their families informed about services and events. 

Social Media

From time to time Advantage Music Academy staff will take images, video and/or audio of students and/or parents for marketing purposes to be posted on our website, in social media such as Facebook and Instagram, and in printed media. Under no circumstances will you or your child(ren) be identified/named, including tags in social media, without your consent which this agreement does not imply. If you do not wish for your own or your child(ren)’s image and/or voice to be used for marketing purposes, you must inform the Academy in writing. 

Behaviour Management

Students have the right to learn without hindrance from others. Actions of any kind that breach this right are not tolerated.

All persons who enter the premises are expected to respect other people, including staff, other students and their families, as well as the property of Advantage Music Academy.

Children are expected to be compliant with instructions given by any staff member. Behavioural issues that cause disruption to others and/or prevent staff from carrying out their duties are raised with the Academy Director and managed in coordination with parents and/or guardians. Continued behavioural issues will result in termination of enrolment. 

Parents and/or guardians are expected to monitor children in their care and ensure that they are compliant with this policy. The Academy reserves the right to reprimand children who are not compliant.

Duty of Care

Advantage Music Academy takes reasonable steps to ensure all its clients are safe and protected from abuse of any kind. Parents and guardians of students under the age of 18 years agree to be present at all times. All parents and guardians acknowledge and agree that Advantage Music Academy is not responsible for minding children under the age of 18 years in the absence of a parent or guardian and as such indemnify ​Advantage Music Academy against liability in the absence of a parent or guardian. Parents and guardians who leave a child under the age of 18 years in the Academy acknowledge and agree that they do so at their own discretion and risk.

Guarantee of Service

All students and/or parents or guardians of students under 18 years of age accept responsibility for maintaining progress through consistent practice and/or study as instructed by staff in order for the services provided by Advantage Music Academy to be effective and yield results. All students and/or parents or guardians of students under 18 years of age indemnify Advantage Music Academy against liability should the student fail to maintain reasonable progress and/or practice and/or study as instructed. 

Access to a suitable instrument

Students must have access to an acoustic piano no later than 12 months after commencing tuition.

Teaching Staff

Students accept that in exceptional circumstances, another teacher may act as a substitute.

Minimum Term

Enrolments are enrolled for a minimum of one term. Mid-term enrolments between weeks 1 and 7 inclusive are required to enrol for the remainder of the term in which they enrol. Mid-term enrolments between weeks 8 and 10 inclusive are required to enrol for the remainder of the term in which they enrol and the subsequent term.

Withdrawal & Refunds

Once payment has been made, no refunds are provided for withdrawal.

Multi-Term Discounts

No discounts are available.

Missed Lessons

Lessons missed by the student are forfeited, however, lessons cancelled with at least 24 hours notice will be recorded and an alternative time will be offered where possible. If an alternative booking is offered and the student does not attend, with or without notice, the lesson is forfeited. Alternative bookings are only possible within the term in which the lesson was missed and do not carry forward into subsequent terms, including the school holidays.

 

If the Academy cannot provide a scheduled lesson, that lesson will, at the discretion of the Academy, be either rescheduled or credit will be applied to the next term. Students accept that from time to time the Director may need to reschedule lessons to attend to managerial tasks

 

The Academy does not make exceptions for personal holidays or events and celebrations such as Halloween or school events, birthday parties, other activities such as sports and hobbies that may result in scheduling issues. Only in extenuating circumstances such as prolonged illness will exceptions be considered at the Academy's discretion. Enrolment is only secured and maintained by payment.

Term Length

 The Academy teaching periods generally align with the public school calendar. The length of each term is determined by the Western Australian Department of Education as published on their website. The Academy has the right vary the dates of its teaching periods where notice is given before payment is made for the affected period.

 

Lessons which fall on public holidays will be deducted from tuition fees. Public holidays observed by Advantage Music Academy are those set forth by the Western Australian Department of Commerce as published on their website. Lessons can be arranged on school holidays and public holidays on an individual basis and are subject to availability. Events such as Halloween are not recognised by the Academy.

 

Lessons which fall outside of the last day of school but within the final week of a term continue to the weekend following.

Payment

Tuition fees are paid via bank transfer (see below) or by credit card online and payable in full.

 

Payment for each subsequent term of enrolment (as determined by the type of enrolment payment period) is due 14 days before the term commences.

Payment overdue by 7 days incurs a penalty of $35. Payment overdue by 14 days results in immediate termination of enrolment.

Payment for mid-term enrolments are required within 7 days of enrolment.

 

Students enroling for the first time who wish to delay commencement to the following term are required to pay in advance or enrolment will not be guaranteed. This can be done at a maximum of 6 weeks in advance of the first week.

 

Students are encouraged to contact the Academy to discuss options if there are any issues making payment.

 

Payment details:

Advantage Music Academy Pty Ltd

BSB: 016484

ACC: 231216597

 

Communication

All communication between the Academy and students or parents/guardians of students under the age of 18 years is to be made via call, email, or in person. The Academy does not recognise text messages as a means of official communication.

 

All students or parents/guardians of students under the age of 18 years accept that the primary and official channel of communication from the Academy is email and idemnify the Academy against any consequences resulting from failure to maintain their email account.

 

Changes to Bookings

Once payment has been made, changes to bookings cannot not be guaranteed. If the student becomes unable to attend the original booking, tuition fees are forfeited. Changes to bookings are subject to availability. We do not make exceptions for changing personal schedules such as sports. Once payment is made, you accept the minimum term is paid for irrespective of attendance.

LEARNING ONLINE

TERMS, CONDITIONS & POLICY

Advantage Music Academy prides itself on being being fair, transparent and displaying integrity. On this page you will find the terms and conditions of enrolment for learning online. It is important that the person responsible for enrolment (i.e. the payer) understands that they accept the applicable terms and conditions and all policies upon payment and enrolment. 

Every term, condition and policy below is relevant and important, however, we've highlighted portions that answer common questions we are asked.

 

Minimum Term

Enrolments ordinarily learning face-to-face, except for adult casual enrolments, are enrolled for a minimum of one term during the period of restrictions imposed by the Covid-19 pandemic. New enrolments that are exclusively online, enrol for a minimum of three lessons.

Term Length

Enrolments ordinarily learning face-to-face, except for adult casual enrolments, are subject to the term-length policy for onsite learning during the period of restrictions imposed by the covid-19 pandemic with the following exception:

Lessons which fall on public holidays will be rescheduled to other days. Public holidays observed by Advantage Music Academy are those set forth by the Western Australian Department of Commerce as published on their website. 

Withdrawal & Refunds

Enrolments ordinarily learning face-to-face, except for adult casual enrolments, are subject to the withdrawal and refunds policy for onsite learning during the period of restrictions imposed by the covid-19 pandemic

For new enrolments learning exclusively online, no refunds are provided for withdrawal.

 

Missed Lessons

Lessons missed by the student are forfeited, however, lessons cancelled with at least 24- hours' notice can be rescheduled. If an alternative booking is offered and the student does not attend, with or without notice, the lesson is forfeited.

Rescheduled lessons are subject to availability. All enrolments accept that rescheduled lessons cannot be guaranteed.

 

If the Academy cannot provide a scheduled lesson, that lesson will, at the discretion of the Academy, be either rescheduled or credit will be applied to the next term.

 

This policy maintains student's enrolment and allows the Academy to attract and keep good staff and continue to invest in providing the student the best possible music education.

Changes to Bookings

Once payment has been made, permanent changes to bookings cannot not be guaranteed. Changes to bookings are subject to availability. If the student becomes unable to attend the original booking and/or an alternative booking offered by the Academy,, tuition fees are forfeited. Once payment is made, all enrolments accept the minimum term is paid for irrespective of attendance

.

Limitations

3-lesson bookings: to be taken within 3 weeks of the first lesson.

5-lesson bookings: to be taken within 6 weeks of the first lesson.

10-lesson bookings: to be taken within 12-weeks of the first lesson.

 

Payment

Tuition fees are paid via bank transfer (see below) or by credit card online and payable in full.

 

For enrolments ordinarily learning face-to-face, except for adult casual enrolments, are subject to the payment policy for onsite learning during the period of restrictions imposed by the Covid-19 pandemic. 

Payment for new enrolments learning exclusively online is required no later than 3 days before the first scheduled lesson. Where the first lesson is less than 3 days from the date of making the booking, payment is required upon enrolment. 

 

Payment details:

Advantage Music Academy Pty Ltd

BSB: 016484

ACC: 231216597

 

Disclaimer

The Academy cannot guarantee the quality of the connection online. All enrolments are responsible for troubleshooting their own technology.

Video Feedback

Enrolments opting to take lessons online via video feedback are subject to the same terms and conditions, except, the student's video submission does not need to be upload at a specific time each week. However,  where multiple videos are uploaded to the total limit, all videos must be uploaded on the same day. If a student wishes to receive feedback for videos that exceed the maximum time limit within the same week, the feedback will be counted as a separate lesson.

Videos uploaded by the student are limited as follows:

  • 30-minute lessons - 10-minutes of video

  • 45-minute lessons - 15-minutes of video

  • 60-minute lessons - 15-minutes of video

The app has a limit of 8 minutes per video. There is no limit on the number of video posts.

 

Communication

All communication between the Academy and students or parents/guardians of students under the age of 18 years is to be made via call, email, or in person. The Academy does not recognise text messages as a means of official communication.

 

All students or parents/guardians of students under the age of 18 years accept that the primary and official channel of communication from the Academy is email and indemnify the Academy against any consequences resulting from failure to maintain their email account.

Staff, students, parents and carers are not permitted to exchange personal contact information without prior written permission from the administration. All communication is channeled through administration. Failure to adhere to this policy will result in immediate termination of enrolment without refund.

 

Online Security

All enrolments agree that they will not disclose the Academy's online identifier ("Room name") to anyone not enrolled at the Academy. 

Online Behaviour

All enrolments using the online platform agree to remain in the virtual lobby until 30 seconds remains on the timer.

No user except Academy staff is permitted to make any changes to the platform that affect other users or the rooms.

Browser

Video Facilitator is compatible only with  Chrome.

 

 

BOOKING TERM 3

TERMS, CONDITIONS & POLICY

To reserve a place in term 3, complete the booking form from the relevant program page. Once the booking received, an invoice will be sent for a non-refundable deposit of 25% of the term fee per enrolment. The deposit will be credited toward the total enrolment fee.

If the circumstances change and restrictions are lifted before term 3, you will be offered to commence your lessons at that time or hold your place until term 3. If you do not pay the full tuition fee one week before term commences, you will forfeit the deposit and you place. In any circumstance, if the Academy is unable to provide the reservation, the deposit will be refunded or held at the customer's request for a priority booking when a suitable place comes available.

 

Level 1 Cottesloe Central

Peppermint Grove

0403 536 228

contact@advantagemusicacademy.com

PO Box 166

Cottesloe 6911

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Terms and Conditions of Enrolment

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